1. Collection of Personal Data

Clínica VirtualCare may collect personal data when you use our website, contact us, subscribe to our communications, create an account, or use our services where available.

Depending on your interaction with our website or services, the personal data collected may include, but is not limited to:

Full name
Email address
Phone number
Payment information, when applicable
Appointment history, when applicable
Health-related information provided in connection with medical services, when applicable

At the moment, VirtualCare’s medical consultation services are only available within Brazil. The English version of this website is intended primarily for informational and educational purposes.

2. Use of Personal Data

The personal data we collect may be used for the following purposes:

Processing appointments and payments, when applicable
Sending confirmation emails, notifications, and appointment reminders, when applicable
Responding to messages, requests, and contact forms
Improving the user experience on our website
Complying with legal and regulatory obligations
Sending information about new services, updates, promotions, and relevant content, when you have provided consent

3. Sharing of Personal Data

We do not sell your personal data.

We may share personal data with third parties only when necessary for:

Payment processing, for example through payment providers such as MercadoPago
Compliance with legal or regulatory obligations
Technical, operational, or administrative support provided by third-party service providers
Website analytics, advertising, security, hosting, and performance improvement tools, when applicable and subject to consent where required

Third-party service providers are expected to process personal data only as necessary to provide their services and in accordance with applicable data protection rules.

4. Telemedicine Consultations

VirtualCare’s telemedicine services are currently available only within Brazil and are provided in accordance with applicable Brazilian ethical, legal, and regulatory standards, including CFM Resolution No. 2.314/2022, Law No. 14.510/2022, and other applicable regulations.

When telemedicine consultations are provided, they may only be recorded with the patient’s prior and express consent. The physician will request the patient’s authorization before any recording begins. The patient may refuse the recording, and the consultation will still take place normally, without any harm to the quality of care.

Any recording, when authorized, and any health-related information provided during medical care will be treated with confidentiality and in accordance with applicable data protection and medical confidentiality rules.

5. Legal Basis for Processing Sensitive Data

Under the Brazilian General Data Protection Law, known as LGPD, health data is considered sensitive personal data. The processing of such data is allowed only in specific situations, such as with the patient’s consent, for the performance of legal or contractual obligations, for the protection of health, or in other cases permitted by law.

Health-related data that we may collect, such as information related to medical appointments, diagnoses, treatments, and clinical care, is processed exclusively for purposes related to the provision of medical services and appropriate patient care.

When necessary for patient care, health-related information may be shared among healthcare professionals within Clínica VirtualCare, always respecting confidentiality, security, and professional ethical obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. This may include cookies that are essential for the basic functioning of the website, as well as analytics and advertising cookies, when applicable and subject to your consent.

Cookies may help us understand how visitors interact with our website, improve performance, personalize content, and measure the effectiveness of communication and advertising campaigns.

You may manage your cookie preferences at any time through our cookie consent banner or through your browser settings.

7. Protection of Personal Data

We adopt appropriate technical and administrative measures to help protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your personal data, we cannot guarantee absolute security.

For telemedicine consultations, when available, we use platforms and procedures designed to support privacy and confidentiality during medical care.

8. Your Rights

Depending on the applicable law, you may have the right to access, correct, update, delete, block, anonymize, or request information about the processing of your personal data. You may also have the right to withdraw consent when processing is based on consent.

To exercise your rights, please contact us through the contact channels made available on our website.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our processes, services, technologies, or legal obligations.

We recommend that you review this page periodically to stay informed about how we collect, use, and protect personal data.

10. Contact

If you have any questions about this Privacy Policy or about how we process personal data, please contact us at:

Email: contato@clinicavirtualcare.com
Phone: +55 (21) 9 8063-1000